Privacy Policy

Last Updated: January 2026

At FreshGuide Crafts, we prioritize the privacy of our customers and visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to keep your data secure while you browse our online arts and crafts supplies store.

Information We Collect

When you interact with FreshGuide Crafts, we may collect the following information to facilitate your orders and improve your shopping experience:

• Contact Details: Your name and email address for order confirmations and direct communication.
• Delivery Information: Your shipping address within Bangladesh (e.g., house, road, and postal code) to ensure your craft materials arrive safely.
• Transaction Data: Details about the DIY kits and creative supplies you purchase from us.

How We Use Your Information

We utilize the data we collect strictly for operational and customer service purposes:

• To process and fulfill your orders for craft materials.
• To communicate securely with you exclusively via email regarding your purchases.
• To improve our website layout, product offerings, and overall customer inspiration.
• To comply with applicable legal obligations in Bangladesh.

Communication Policy

For your security and record-keeping, FreshGuide Crafts handles all customer communication digitally. We do not use or request public phone numbers for support. All inquiries, order updates, and privacy-related questions will be addressed through our official email address or secure contact forms.

Data Security & Retention

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Bangladeshi law. We never sell your personal data to third parties.