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Whether you need help selecting the perfect DIY kit or tracking your recent supply order, the FreshGuide Crafts team is ready to assist.
Our Dhanmondi Studio
FreshGuide Crafts operates out of the heart of Dhaka. While our workspace is dedicated to curating and packing your orders, you can always reach us electronically for support, bulk material inquiries, or collaboration ideas.
Mailing Address
FreshGuide Crafts
House 22, Road 3, Dhanmondi
Dhaka, Dhaka 1205
Bangladesh
Email Support
Available Sunday through Thursday. We aim to reply to all crafting queries within 24 hours.
hello@freshguide.topSend a Support Request
Common Crafting Queries
We want to get you back to creating as quickly as possible. Here is some quick information regarding our operations in Bangladesh.
Local Delivery Times
For orders within Dhaka, expect delivery within 2-3 business days. For shipments outside Dhaka, please allow 4-7 business days depending on the courier service availability in your region.
DIY Kit Restocks
Our popular seasonal crafting kits are made in limited batches. If a kit you want is out of stock, join our email list on the product page to be notified the moment it returns.
Return & Exchange
Unused, sealed craft supplies can be returned within 14 days of delivery. Please email us with your order number to initiate a return request and receive shipping instructions.
Dedicated Customer Support
Our support team is passionate about crafting and ready to help you with any questions about our materials, DIY kits, or your creative projects. We provide personalized assistance to ensure you have the best experience.
Order Information
Track your recent supply orders, learn about our shipping policies across Bangladesh, and find out how to request bulk materials for your next big workshop.